Last updated: 17 July 2026

These Terms of Service (“Terms”) govern your use of www.zotacosmetics.com and purchases from Zota Cosmetics Ltd. Please read them before using the website or placing an order. Your statutory consumer rights are not affected.

1. ABOUT US

The website is operated by Zota Cosmetics Ltd, a company registered in England and Wales under company number 16822308. Our registered office is 3rd Floor, 86–90 Paul Street, London, EC2A 4NE. Contact us at info@zotacosmetics.com or 07304 294923. We are not currently VAT registered.

2. USING THE WEBSITE

By using the website, you agree to these Terms and the policies referred to in them. If you are under 18, you may use the website and place an order only with the involvement and permission of a parent or guardian who agrees to these Terms.

You must not misuse the website, introduce malicious code, attempt unauthorised access, interfere with security, scrape the website in an abusive way, impersonate another person, submit unlawful material or use the website for fraudulent or unlawful purposes.

3. PRODUCTS AND PRODUCT INFORMATION

We take reasonable care to describe and display our products accurately. Screen settings, lighting and manufacturing tolerances can cause minor differences in colour, appearance or packaging. Fragrance perception is subjective. These matters do not affect your rights where a product is faulty, materially not as described or incorrectly supplied.

Ingredient lists, directions and warnings shown on the product packaging are the controlling information for the individual unit supplied. Check them before use, particularly if you have allergies or sensitivities. Use products only as directed and discontinue use if irritation occurs. Our website content is general information and is not medical advice.

We may change product presentation, packaging or availability where this does not materially reduce the product or mislead customers. Products are subject to availability.

4. ORDERS AND CONTRACT FORMATION

Your order is an offer to purchase. An automated order acknowledgement confirms receipt but does not necessarily mean we have accepted the order. A contract is formed when we send a dispatch confirmation, take a separate action expressly confirming acceptance, or otherwise fulfil the order.

We may refuse or cancel an order before acceptance for reasons including stock unavailability, pricing or description errors, payment failure, suspected fraud, delivery restrictions or breach of these Terms. If payment has been taken for a cancelled order, we will refund it.

Please review your order and contact details carefully. Contact us immediately if you need a change, but we cannot guarantee amendments after processing begins.

5. PRICES AND PAYMENT

Prices are shown in pounds sterling. Zota Cosmetics Ltd is not currently VAT registered, so VAT is not separately charged. Delivery charges and any other applicable charges are displayed before you submit the order.

Payment is processed through the options offered at checkout, which may include Shopify Payments and PayPal. Payment providers may apply their own terms and carry out fraud or security checks. You confirm that you are authorised to use the selected payment method.

If a clear pricing error occurs and could reasonably have been recognised as an error, we may cancel the affected order and refund any amount paid before dispatch.

6. PROMOTIONS AND DISCOUNT CODES

Promotions are subject to their stated terms, dates and availability. Unless stated otherwise, discount codes cannot be combined, exchanged for cash, applied retrospectively or used against delivery charges. We may reject use that is fraudulent, unauthorised or contrary to the promotion terms.

7. DELIVERY

Delivery destinations, services, estimates and charges are set out in our Shipping Policy. Delivery dates are estimates unless expressly guaranteed. Risk of loss or damage generally passes to you when you, or a person you nominate other than the courier, receives the goods. Ownership passes after full payment and delivery.

8. CANCELLATIONS, RETURNS AND REFUNDS

Our Refund Policy explains the 14-day cancellation right for eligible online orders, return conditions, the hygiene exception for opened sealed personal-care products, return costs and remedies for faulty or incorrectly supplied goods. The Refund Policy forms part of these Terms.

9. CUSTOMER ACCOUNTS

If you create an account, keep login details confidential and provide accurate information. Tell us promptly if you suspect unauthorised use. We may suspend or close an account where reasonably necessary for security, fraud prevention or material breach of these Terms.

10. REVIEWS AND USER CONTENT

If you submit a review, image, message or other content, you confirm that it is honest, based on genuine experience, lawful and does not infringe another person’s rights. Do not include unnecessary personal information. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display the content for operating and promoting our business, subject to applicable law and your data-protection rights.

We may moderate or remove content that is unlawful, abusive, fraudulent, irrelevant, infringes rights or violates platform rules. We will not suppress a genuine review merely because it is negative.

11. INTELLECTUAL PROPERTY

The website, Zota branding, product names, photographs, graphics, copy and other content are owned by or licensed to Zota Cosmetics Ltd and protected by intellectual-property laws. You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, sell, modify or exploit our content without permission, except as law allows.

12. THIRD-PARTY SERVICES AND LINKS

The website may contain integrations or links provided by Shopify, payment services, Judge.me, social networks and other third parties. We are not responsible for an independent third party’s website, content or services. Their terms and privacy notices may apply.

13. PRIVACY AND COOKIES

Our Privacy Policy and Cookie Policy explain how we handle personal information and use cookies. They form part of the information provided through the website.

14. OUR RESPONSIBILITY TO CONSUMERS

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for losses caused by information or instructions you supplied, or for business losses where you purchased as a consumer for personal use.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods.

15. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by an event outside our reasonable control, but we will take reasonable steps to minimise the effect, keep you informed where appropriate and comply with any cancellation or refund rights that apply.

16. CHANGES TO THESE TERMS

We may update these Terms for legal, regulatory, operational or service changes. The Terms applying to an order are normally those in force when the order is placed, unless a change is required by law. The current version will be published with its updated date.

17. GENERAL LEGAL TERMS

If any provision is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. We may transfer our rights and obligations where this does not reduce your consumer protections. You may transfer your rights only with our agreement or where law permits.

18. GOVERNING LAW AND COURTS

These Terms and purchases are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you also retain any mandatory protections available to you and may generally bring proceedings in your local courts. Nothing in this section removes rights that cannot lawfully be excluded.

19. COMPLAINTS AND CONTACT

If you have a complaint, email :info@zotacosmetics.com with your name, order number and the issue. We will try to resolve it fairly. You can also contact us on 07304 294923 or write to Zota Cosmetics Ltd, 3rd Floor, 86–90 Paul Street, London, EC2A 4NE. The registered office is not a returns facility; contact us for return instructions.