Frequently Asked Questions

Orders are typically processed within 1–2 business days. Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).

If you've just placed your order, please use the Contact Us page. We'll do our best to accommodate your request, but once an order has been processed or dispatched, we're unable to make changes or cancel it.

Please use the Contact Us page to get in touch as soon as possible. If your order hasn't been processed, we'll do our best to update the address. If the order has already been dispatched, we may be unable to make changes.

We currently ship throughout the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland
• The Channel Islands
• The Isle of Man

Standard Delivery (2–4 working days): £3.99

Express Delivery (1–2 working days): £5.99

Free Standard Delivery on orders over £50.

Delivery options and costs are shown at checkout.

If tracking is available for your order, you'll receive a dispatch email containing your tracking information once your parcel has been shipped.

If a parcel is returned to us due to an incorrect or incomplete address, we'll contact you once it's received. You may choose to have the order reshipped (additional shipping charges apply) or receive a refund for the products purchased, less any applicable shipping or return costs.

Yes. You may return eligible unopened products in accordance with our Returns & Refund Policy. For hygiene and safety reasons, we cannot accept returns of opened or used body care products unless they're faulty or incorrect.

Please contact us within 48 hours of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the damaged item(s) and packaging

We'll investigate and work with you to resolve the issue promptly.

Please contact us as soon as possible, and we'll arrange for the correct item to be sent to you.

Yes. All Zota Cosmetics products are vegan-friendly.

Yes. We do not test our products on animals.

Our products are proudly made in the United Kingdom.

Our products are formulated to be gentle and suitable for most skin types. However, everyone's skin is different. We recommend reviewing the full ingredient list and carrying out a patch test before first use.

Our Body Cleanser is formulated without parabens, SLS, SLES and added sodium chloride (salt). Please refer to each product page for the complete ingredient list.

Yes. Our products are designed for everyday use.