Last updated: 20 July 2026

1. Delivery Destinations

We deliver to addresses in England, Scotland, Wales and Northern Ireland.

We also accept orders for delivery to the Channel Islands and the Isle of Man where an available delivery service is shown at checkout.

The Channel Islands and the Isle of Man are Crown Dependencies and are not part of the United Kingdom. Delivery services, charges and estimated delivery times may therefore differ from those available for mainland UK addresses.

We do not currently deliver to any other international destinations.

2. Processing Time

Orders are normally processed within 1–2 business days.

Business days are Monday to Friday, excluding UK bank holidays.

Processing time is separate from delivery time and may be longer during product launches, promotional periods, peak seasons or where an order requires payment, address or security verification.

3. Delivery Services and Prices

Our current delivery options are:

Standard Delivery — £3.99
Estimated delivery within 2–4 working days after dispatch.

Express Delivery — £5.99
Estimated delivery within 1–2 working days after dispatch.

Free Standard Delivery
Available when the order subtotal is £50 or more, after discounts and before delivery charges.

We use established delivery providers to fulfil orders. The provider used may vary depending on the destination, parcel size, product contents and service availability.

The delivery services, charges and estimates available at checkout may vary according to the order and delivery destination.

Delivery times are estimates and are not guaranteed unless the selected service is expressly described as guaranteed at checkout.

4. Channel Islands and Isle of Man

Delivery charges and estimated delivery times for the Channel Islands and the Isle of Man may differ from mainland UK services.

Any available delivery charge will be displayed at checkout.

Orders delivered to the Channel Islands may be subject to local GST, customs processing fees or carrier handling charges, depending on the destination, order value and applicable local rules. Where these charges are not collected by us at checkout, they are the customer’s responsibility.

Delivery to the Isle of Man is generally treated differently from delivery to the Channel Islands for VAT and customs purposes, although available services and delivery times may still vary.

5. Dispatch and Tracking

Once your order has been dispatched, we will send a dispatch confirmation to the email address provided at checkout.

Tracking information will be included where it is available with the selected delivery service.

Please allow a short period for the delivery provider’s tracking system to update after dispatch.

6. Delivery Address Accuracy and Changes

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us through our Contact Us page as soon as possible.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing.

We are normally unable to redirect a parcel after it has been handed to the delivery provider.

If an order is returned to us because the address supplied was incorrect or incomplete, we will contact you after receiving the parcel back.

You may choose to:

• Pay the applicable delivery charge for the order to be sent again; or
• Request a refund of the product price.

Original delivery charges are normally non-refundable in these circumstances unless otherwise required by law.

Where legally permitted, we may also deduct any actual and reasonable return-to-sender charge imposed on us by the delivery provider.

7. Missed, Refused and Uncollected Deliveries

If delivery is attempted, please follow the instructions provided by the delivery provider to rearrange delivery or collect the parcel.

If a parcel is refused, not collected or otherwise returned to us, we will contact you after receiving it back.

Reshipment may require payment of a new delivery charge.

Where permitted by law, any refund may exclude the original delivery charge and any actual and reasonable return-to-sender charge imposed on us.

8. Delivery Delays

Delivery estimates may be affected by circumstances including:

• Severe weather;
• Industrial action;
• Seasonal demand;
• Service disruption;
• Transport delays;
• Incorrect or incomplete delivery details; or
• Other events outside our reasonable control.

We will provide reasonable assistance where an order is delayed.

Unless a different delivery period has been agreed, orders will be delivered without undue delay and no later than 30 days after the contract is made, as required by applicable consumer law.

9. Lost, Missing or Damaged Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Any safe place around the property;
• Other members of your household;
• Neighbours;
• Communal reception or concierge areas; and
• Any delivery photograph, card or notification provided by the delivery provider.

If the parcel still cannot be located, contact us through our Contact Us page and include your order number.

If a parcel is materially delayed or appears to have been lost, please contact us so that we can investigate with the relevant delivery provider.

If your order arrives damaged, leaking or incomplete, or contains an incorrect item, please submit a request through our Start a Return page.

Where reasonably possible, please report damage, leakage, missing products or incorrect items within 48 hours of delivery and provide:

• Your order number;
• A description of the issue;
• Clear photographs of the affected product;
• Photographs of the outer and inner packaging; and
• A photograph of the shipping label.

The 48-hour reporting request helps us investigate the issue with the delivery provider. It does not limit or remove your statutory rights.

Goods remain at our risk until they come into the physical possession of the customer or a person identified by the customer to receive them.

10. Split Shipments

We may send an order in more than one parcel where reasonably necessary.

You will not be charged additional delivery fees solely because we divide your order into separate shipments.

If your order is split, you may receive more than one dispatch confirmation or tracking number.

11. Contact Us

For delivery questions, address corrections or delayed and missing parcels, please use our Contact Us page.

For damaged, leaking, faulty, missing or incorrectly supplied products, please use our Start a Return page.

We aim to respond to enquiries within one business day, Monday to Friday, excluding UK bank holidays.